Privacy Policy

Introduction

At AskCraft, accessible from https://www.askcraft.co.uk, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, or otherwise contact us. This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment information

Usage Data

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, referring URLs, and information about how and when you use our website.

How We Use Your Information

We use the information we collect or receive:

  • To facilitate account creation and logon process
  • To post testimonials
  • To manage user accounts
  • To send administrative information to you
  • To protect our Services
  • To enforce our terms, conditions, and policies
  • To respond to legal requests and prevent harm
  • To manage user orders and transactions

Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law.

Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • The right to access You have the right to request copies of your personal data.
  • The right to rectification You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing You have the right to request that we restrict the processing of your personal data under certain conditions.
  • The right to object to processing You have the right to object to the processing of your personal data under certain conditions.
  • The right to data portability You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have questions or comments about this policy, you may contact us:

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